It is estimated that every dollar lost (transaction amount) to a chargeback costs the business an estimated. Each card. 1220. 4 applies to eCommerce, whereas code 10. 4 – Incorrect Account Number 12. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Expedited Dispute Resolution forms will. 1 chargeback: 1. The actual underlying cause of this chargeback is. Mastercard Collaboration will be a step in the right direction. Pre-arbitration gives the acquirer and issuer. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. The most comprehensive guide to chargeback reason codes. Common reason codes Mastercard. Chargeback Reason Codes / Visa / 11. Chargebacks were introduced as a form of consumer protection against. The newer system is designed to. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. “Credit Not Processed,” the reason code for unreceived refunds, accounted for 12% of consumer disputes at the height of the pandemic. Chargeback reason codes are codes used to categorize the reason for the dispute. Friendly fraud is challenging for merchants because it’s tough to diagnose. The following are some examples: Visa Reason Code 13. This is commonly caused by either true fraud or friendly fraud. For perspective, the next highest. Code 13. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. By entering your email, you agree to receive marketing emails from Shopify. Reason Code. Responding to Mastercard Reason Code 4853 Chargebacks. In fact, 91. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. The format of the Code 10 call is designed to be discreet, so that it can be made in front of the customer, but they can be lengthy. M01 Chargeback Authorization. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. Recurring billing transactions are a frequent source of conflict, disputes, and. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. 3? Visa chargeback reason code 13. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. Collect Compelling Evidence. As chargeback time limits get shorter and shorter, automated technology will become more and more valuable. FR2 Fraud Full Recourse Program. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Also, remember that the time frame for your response includes any processing required by the acquirer. The Merchant Reviews the Partial Chargeback Claim. 1130. Now, 10. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. Values are: Blank: Use the draft G/L date. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. Together, we serve some 45,000. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. In that way, winning one dispute may help prevent the next chargeback to come after it. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. If the reason for the dispute is valid and the cardholder would like to proceed, the bank will ask them questions to make sure they have all the relevant information about the transaction and the reason. There is a USD 25 limit for the First Chargeback (Reason Code 22). MASTERCARD. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. M49 Vehicle Rental – Theft or Loss of Use. ”. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. 3. Paymentology will submit the chargeback using the appropriate chargeback reason code. Chargebacks are a problem that is growing worse across the board, and gas station. What is Visa Reason Code 13. This process is called. Here's a list of all the current Visa reason codes: Chargeback Code. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andLike traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Now, compliance cases go through Visa Resolve Online (VROL). 1 Merchandise/ Services Not Received. To submit your documents to Wave, use the link in the chargeback notification email, or reply to the email. Consumer Disputes. 4860 Credit Not Processed. Example: “I am familiar with all of the major chargeback reason codes, including non-receipt of goods, billing errors, customer service issues and fraud. If your chargeback ratio is high [i. 3. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. 1. Thanks for following the Chargeback Gurus blog. We’ll start with the bad news: Chargebacks increase by over 20% each year. For educational purposes, here is an overview of the general chargeback process with most major processors: Step 1: A purchase occurs – All chargebacks start with a customer making a purchase, either in-person, in-app or online. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. This category of fraudulent chargeback is represented with the following reason codes: AMEX - C08 Goods/Services Not Received or Only Partially Received. Visa chargeback reason codes. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. ©For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. Attachment A: Copy of the customer's transaction on xx/xx/xxxx using a credit card ending in XXXX. It’s even more frustrating if you don’t understand what the chargeback code means. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. Chargeback Representment. There are two parts to this. Discover Chargeback Reason Codes Explained. In the distribution industry,. 4 spec (Section 8. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRPreviously, Visa expected the disputing member to start the dispute by filing a pre-compliance chargeback under reason code 98 (now obsolete). Q. Eligible Chargeback Reason Codes . Learn the details, the cause, how to respond and how to prevent Visa Reason Code 11. They can also be caused by a merchant failing to process a cancellation promptly. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00. Chargeback prevention strategies vary based on the reason for the. EMV Liability Shift Counterfeit Fraud. Level 4/Phase 4: Arbitration. Reason codes vary by card brand. 2 falls under the “Processing Errors” category. Please note that each card network (MasterCard, VISA, American Express, etc. PCI DSS v3. Declined Authorization Authorization Visa Code: 11. However, they don’t address the reason why that chargeback was issued in the first place. Chargebacks from all three categories can show . If you believe you have received an ACH return in error, you can contact your bank. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. Transaction processing is a multi-step. The Code 10 call gives merchants a chance to bring possible fraud to the card issuer’s attention and receive instructions from them about how to proceed with the transaction. While the format of chargeback reason codes varies depending on the card network, all codes are. However, a truly effective strategy must involve both prevention and disputing cases of friendly fraud. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. You could also end up submitting the wrong evidence, which will cost you time, money, and standing with the bank. If you leave this processing. The same is true of all chargeback reason codes. Chargeback Reason Code. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. S. Let’s. 5%. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. Mastercard uses reason code 4842 for late presentment chargebacks, but the conditions are considerably more complex. Values are: Blank: Use the receipt G/L date. Fraud. Another downside is that chargebacks on annual subscriptions. 1. Whenever a card used in a transaction is declined, the sale should be terminated. Description: Reason code for applying handling fee. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. If the merchant has a signature showing that the order was delivered, or evidence that the. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. 7. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. For example, Mastercard has a code which indicates a ‘consumer dispute. You must tailor your representment case — including the compelling evidence — to the reason code under. It is subject to change and may not include every currently known dispute reason code. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. 4. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. Expedited Dispute Resolution forms will not be allowed. Visa uses Reason Code 74 and its MasterCard’s equivalent is 4842. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. ”. This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Try Shopify free for 3 days, no credit card required. 4: Fraud—Card-Absent Environment. For merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. Specify the invoice date and net due date that you want the system to assign to chargebacks. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Mastercard Chargeback Reason Code 73: Duplicate Transaction. 5, and all aspects of chargeback reason codes, with proprietary. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. The issuer suffered a financial loss due to the exchange rate difference between the credit and the. Betty's issuing bank assigned chargeback reason code 10. Visa, MasterCard, and American Express all list compelling evidence by reason code. Mastercard has plans to follow suit. Holders of merchant accounts at Wells Fargo will be charged $25 for each chargeback filed. If the order was genuinely not as described, then the cardholder has a case. Each chargeback is assigned a reason code that explains the justification for the chargeback. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. 1. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. Include any terms relevant to the transaction, including return, cancellation and. What are reason codes?. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. For more information on these and other updates, check out our complete chargeback reason. Analyze your chargeback data. Visa categorizes these types of disputes as “first-party misuse” under their reason code 10. As a new (VCR) or Visa Claims Resolution Initiative, chargeback reason codes underwent major overhauling back in April 2018. 99. 634. The most comprehensive guide to chargeback reason codes. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. Chargeback. 3 No Authorization . Try Shopify free for 3 days, no credit card required. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. Visa chargeback reason code 11. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. ”. The client will send this dispute to Paymentology’s Global support team via email – [email protected] reason codes can change with new information. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Protect stored cardholder data. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Not remembering the original purchase. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. Use order validation and prevention alerts. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. According to Nilson, 56% of global card transactions were done on Visa in 2015. The charge you submitted did not receive a valid authorization approval code for the amount of the. ; Resources. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Early Warning: Reaching a chargeback ratio of 0. Standard Threshold: Reaching a chargeback ratio of 0. Write customer-friendly policies. Chargeback Report. 3 – No Authorization Dispute Code 11. By entering your email, you agree to receive marketing emails from Shopify. 2? Visa chargeback reason code 12. The good news is that most of these invalid claims are disputable by the merchant. 2. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. Choose the representment amount. Additionally, one clearing transaction. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. Chargeback Reason Codes Page 2 of 5. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Level 2/Phase 2: Chargeback. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. 5 Appendi New Reason Code 1149 – Addition of New Reason 70 x C23 “ Lost or Stolen. ”. The card networks will often spell out exactly what evidence you need to successfully represent a chargeback. Based on the information provided, Paymentology will investigate the transaction being disputed. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. What to Include in Your eCommerce Return PolicyRead chargeback reason code descriptions carefully, especially if they include any transaction modifiers. There are over 80 unique return codes, each representing a different return type. Specify the default reason code to. Fortunately, all major credit card networks provide clear information regarding chargeback reason codes. How to Manage ‘Late Presentment’ Chargebacks. Provide exemplary customer service. Visa, for example, has reason codes: 11. Merchants who believe they have received an invalid chargeback under reason code 13. Card Brand Code Description Days to Dispute Dispute Category;. 1 EMV Liability Shift 10. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. com. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. The chargeback reason code is important in determining the evidence you need to provide to successfully win the chargeback dispute. For example, you might get a chargeback on a Mastercard purchase where the reason code is "4853: Goods or services not provided. 26% - the number of chargebacks that result from undelivered orders. You double and triple check your customer service records to see if the customer wrote in about the shipment (they haven’t), you check the tracking. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itThe chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Learn about the different chargeback reason codes and what they mean. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. The first step to fighting a chargeback, is to research the reason code which explains the reason for the chargeback and the required compelling evidence to dispute it. A dispute often has a reason code associated with it. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. Message. 4841 Canceled Recurring or Digital Goods Transactions. 65% with at least 75 total disputes. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesn’t happen often). Each chargeback reason code has specific rules and documentation requirements. “Visa has 28 different reason codes. ) has its own reason code system, so sellers should carefully check the card used for the. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. A chargeback happens when a customer requests for a transaction to be reversed. Specifically, these updates only pertain to transactions that are charged back after Oct. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. com The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. The problem continues to grow out of control with each year. Processing Errors 12. Goods / Services Damaged or Defective. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). This scenario applies when the arbitration was raised by either the. A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. R13 No Reply. Last updated: October 15, 2019 . Breakdown your chargeback data by some of the variables you collected in step #2: marketing source, product type, issuer BIN, customer’s country, reason code, price, billing cycle, and lag time (amount of time between the transaction and the dispute). This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. FR4 Immediate Chargeback Program. Today, Visa expects members to communicate through VROL and try to resolve their. Everyone has had the experience of buying. With the right compelling evidence,. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. “It’s a lot tougher with Mastercard because they only use four main codes. Business Track is a web-based reporting and management tool that helps you manage your payment processing business. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some. for chargeback reason code 4863 (Cardholder Does Not Recognize). 2 Added chapter providing information about the DiscoverChargeback reason code 13. Reason Codes 74. This chargeback occurs when merchants do not adequately provide currency information. 2 EMV Liability Shift. Reason Code. Transaction not authorised – the Card Issuing Company is stating that an authorisation code was required for the transaction, but it was not obtained. The chargeback system was designed as a last resort; only to be used in specific situations. It can range from 60 to 120 days from the billing date. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Reason Codes Category 4: Processing Errors. 2 Declined Authorization; 11. 2. The terminal action codes are in Table 122 of the 4. 3: Goods or services were not received: C08: RG: 4855: 13. many chargeback reason codes that exist today. A chargeback guarantee is a service provided by third-party vendors that protects merchants against the financial impact of chargebacks. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. [noun]/* chahrj • bak • rə • pôrt/. ”. Documentation must be a direct result of cardholder communication. Reason Code 11. For a brief overview of chargeback reason codes, refer to the table below. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. Dispute Best. If you do perform a key-entered transaction, make a manual imprint of the card. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Try Shopify free for 3 days, no credit card required. Clerical These are only a handful of common Visa chargeback reason codes. Visa, for example, has reason codes: 11. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. The sales receipt and/or date and amount of the authorization if other than the transaction date. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. While the updates have been published, they do not go into effect until Oct. According to a chargeback report, the projected costs of chargeback for 2023 are estimated at $117 billion, with around $79 billion as merchant losses. If the transaction has special authorization procedures, provide documentation that proves the first authorization request included an estimated amount; the subsequent authorization requests. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. Code 4807: Fraudulent Card-Present Transaction. A reason code is an alphanumeric code that explains the reason behind the dispute. Reason codes are very crucial to assist. UA05 Fraud – Chip Counterfeit Transaction. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. 3 – Incorrect Currency 12. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. Code 4807: Fraudulent Card-Present Transaction. American Express: Reason Code C08 Goods or services. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. 3 No Authorization. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). When one cardholder initiates a dispute with their issuing. However, Visa is the largest card brand in both the United States and the world. Chargeback reason codes have changed. All ACH return reason codes consist of the letter “R” followed by two. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. Merchant. Try Shopify free for 3 days, no credit card required. . Check out the definitive guide to. 2. There are over 80 unique return codes, and each one represents a different type of return. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. 3. underlying your chargeback. It was originally just one facet of legacy reason code 81. FAST = Vantiv already has the documentation on file; the agency need only complete the Fast Track form. Having a Lax Attitude Toward Industry Rules & Regulations. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. According to our research, friendly fraud will represent six out of every ten chargebacks filed in North America by 2023. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. A chargeback filed due to buyer’s remorse is a prime case. Documentation must be a direct result of cardholder communication. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Modified the matching 68 xG criteria for Refund transaction 04-09-2015 1. 4. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. And according. A second presentment transfers funds from an issuer to an acquirer. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. 6. 1 Quick Reference Lead. This ranges anywhere from roughly 60 to 90 days after purchase. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. What is Visa chargeback reason code 12. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. The new reason codes follow a format of two digits, a period, then a third digit. UA01 Fraud – Card Present Transaction.